Western Union

Branches and ATMs

Payments & Transfers

More than 334 000 Western Union outlets all over the world
High level of transfer safety
Delivery of a receipt at the recipient’s address or sending SMS message to a mobile phone

Money transfers in several minutes at more than 334 000 outlets throughout the world

High level of safety guarantees that money transferred will be paid solely to stated recipient

Delivery of a receipt at the recipient’s address or sending SMS message to a mobile phone

Service Features

Alfa-Bank offers individuals money transfers by Western Union — an international system of express money orders, which allows sending and receiving money within 15 minutes.

Money transfers can be sent or received in a few minutes at 334,000 plus points located in more than 200 countries.
The high security level that guarantees transfer payment only to specified recipient is an important condition.
Sending money, you can also write a little message to the recipient.
Additional services available: check delivery to the recipient's address, telegraph notification of the recipient.

How to make transfer

1

Visit one of Alfa-Bank branches

ORDER
2

Bring identification document (passport)
3

Pay the cost of transfer and amount of transfer to a recipient
4

Notify a recipient a 10-digit number received when making transfer.

How to receive a money transfer?

1

Visit one of Alfa-Bank branches

ON THE MAP
2

Inform the bank employee of the check number required to receive a money transfer
3

Provide personal identity document
4

Receive money once the operator has checked the availability of the transfer

Limits and restrictions

Money transfer in currency

The transfer payment in the currency

	Transfer amount	identity documents	Opening an account
for individuals-residents	> 150 000 UAH	not required	not required
for individuals-residents	< 150 000 UAH	required agreements (contracts), invoices, payments, or Letters Letters of notification of non-resident legal entities, authorized bodies of foreign countries, lawyers or notaries sheets of foreign countries, claims, invitation (calls), proof of kinship and other supporting documents, used in the international practice.	required
for individuals-nonresidents	< 150 000 UAH	documents confirming money source are required bank card issued under the tariff "Card and Product"	not required
for individuals-nonresidents	> 150 000 UAH		required

Western Union agent names and locations:

The payment service provider is Western Union Network (France) SAS

Location: 92095 France, 5-6 Place de l'Iris, Paris la Defense CEDEX

Types of Western Union money transfer services:

money transfers between individuals (residents and non-residents) within or outside Ukraine in accordance with the current legislation of Ukraine;
paying out money transfers to individuals (residents and non-residents) received from abroad or within Ukraine from individuals (residents or non-residents) or legal entities provided that the relevant agreement is signed with Western Union, in accordance with the applicable legislation of Ukraine.

Types of foreign currency transfers:

US dollars (sending and paying out money abroad/received from abroad);
Euro (sending to and paying out money received from the countries listed by Western Union);
UAH (sending and paying out money within Ukraine).

General Terms and Conditions for Money Transfers

Please find more detailed information on the Western Union website at https://www.westernunion.com/UA/ua/legal/terms-conditions.html.

Availability of money for recipients

The money transferred with Western Union can be paid out within a few minutes.

Procedure for resolving disputes between participants and users of payment systems

All disputes arising between participants and users* of the Western Union money transfer system shall be settled through negotiation, as well as in court in accordance with the legislation of Ukraine.

* - users of the Western Union money transfer system are senders and recipients of transfers

Tariffs

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